Book with confidence during the uncertainty of COVID 19.
Reassurance
We’ll support our customers and local businesses during this period. Our communications to
all
our customers about their bookings and any voucher usage will be prompt to ensure you are
informed and at ease.
To support your booking, we will make sure:
*The credit validity has been extended from 6 months to 12 months to ensure you or your recipient will have time to purchase the perfect deal.
If I’m shielding or self-isolating and can no longer make my booking, what can I do?
If you have a confirmed hotel booking, the hotel cancellation policy will apply. To
alleviate
your concerns, we’re asking our partners to comply with a 72-hour notice period, and many of
our
partners are in agreement. However, please check the terms and conditions on your
confirmation
email and contact the bunkered Golf Breaks team directly to discuss your cancellation and
reschedule/refund policy.
What if I get notified that I need to self-isolate within the 72-hour cancellation
policy?
Most of our partners are empathetic to this situation, and they will likely offer a
reschedule
as long as you advise them promptly. These decisions, however, will depend on the individual
service provider and their policies.
If my region goes into a local lockdown, but the hotel I have booked is in another
region, what can I do?
We’re asking partners to comply with a 72-hour notice period, and many service providers
agree
with this policy.
I’m buying a Big Deal voucher as a Christmas gift but concerned it might not be
redeemable given the current unpredictable environment. Is there a guarantee?
We can guarantee that if the service provider/the hotel or restaurant is unable to provide
you
with the services as purchased, (within the terms of the offer), we can provide you with a
bunkered Golf Breaks Gift Voucher to the value of the purchase paid or a full refund if
requested before the end of the voucher validity date.
What am I entitled to if I purchase a bunkered Golf Breaks Gift
Voucher?
We’ve extended the bunkered Golf Breaks Gift Voucher validity from 6 months to 18 months to
ensure you or the recipient will have time to make use of this in the future. For peace of
mind,
if you cannot use the extended validity due to the effects of Covid-19, we can explore
extending
this further.
If you have any other queries, want to make a payment by phone, or need to talk to us you can reach our friendly customer service team on 0141 567 2781. Our office hours are
mon-fri 9am to 5pm and sat 9am to 12pm.
